Vocatively is built from the ground up for healthcare privacy — HIPAA, PHIPA, and PIPEDA compliant, with Canadian-hosted infrastructure and encryption at every layer.
Unlike US-based competitors, Vocatively stores all patient data in Canadian data centres. This isn't just a feature — it's a requirement under Ontario's Personal Health Information Protection Act (PHIPA).
Security isn't a feature we added — it's the foundation we built on.
Your call data is not stored by our AI providers after processing
Your patient data is never used to train, retrain, or improve AI models
Phone numbers are cryptographically hashed — even we can't reverse them
Call recordings are auto-deleted after 90 days — no data hoarding
Our AI receptionist handles sensitive conversations every day. We designed our AI pipeline with privacy as the default, not an afterthought.
Call Intelligence analyses calls for sentiment, category, and revenue opportunities — but only stores structured metadata. No raw transcripts. No patient identifiers. No training on your data.
Email notifications include only contact information and generic call types — never protected health information. All detailed call content is accessible only through your authenticated, encrypted dashboard.
Whether you practice in Ontario, across Canada, or in the United States, Vocatively meets the privacy requirements your regulators expect.
Personal Health Information Protection Act (Ontario)
Ontario's health privacy law governs how health information custodians collect, use, and disclose personal health information. Vocatively ensures your practice stays compliant.
Health Insurance Portability and Accountability Act (USA)
The US federal standard for protecting sensitive patient health information. We implement the administrative, physical, and technical safeguards required by the HIPAA Security Rule.
Personal Information Protection and Electronic Documents Act (Canada)
Canada's federal privacy law for private-sector organizations. We adhere to all 10 fair information principles outlined in PIPEDA.
Payment Card Industry Data Security Standard
All payment processing is handled by Stripe, a PCI-DSS Level 1 certified service provider — the highest level of payment security certification.
Every Vocatively account includes a BAA at no additional cost. If your practice handles protected health information, our BAA covers your use of Vocatively as a business associate under HIPAA.
If you discover a security issue, please report it responsibly. We take every report seriously and will respond within 24 hours.
security@vocatively.appNeed a copy of our BAA, have questions about data handling, or need documentation for your compliance review? Our team is here to help.
compliance@vocatively.app