Vocatively is built from the ground up with privacy at its core — PIPEDA compliant, with Canadian-hosted infrastructure and encryption at every layer.
Unlike many US-based platforms, Vocatively stores all business data in Canadian data centres. Your callers' information never crosses the border.
Security isn't a feature we added — it's the foundation we built on.
Your call data is not stored by our AI providers after processing
Your business data is never used to train, retrain, or improve AI models
Phone numbers are cryptographically hashed — even we can't reverse them
Detailed call records anonymized after 90 days; anonymized analytics retained for trends
Our AI receptionist handles sensitive conversations every day. We designed our AI pipeline with privacy as the default, not an afterthought.
Call Intelligence analyses calls for sentiment, category, and revenue opportunities — but only stores structured metadata. No raw transcripts. No caller identifiers exposed. No training on your data.
Email notifications include only contact information and generic call types — never sensitive details. All detailed call content is accessible only through your authenticated, encrypted dashboard.
Vocatively meets the privacy and security requirements that Canadian businesses expect.
Personal Information Protection and Electronic Documents Act (Canada)
Canada's federal privacy law for private-sector organizations. We adhere to all 10 fair information principles outlined in PIPEDA.
Payment Card Industry Data Security Standard
All payment processing is handled by Stripe, a PCI-DSS Level 1 certified service provider — the highest level of payment security certification.
If you discover a security issue, please report it responsibly. We take every report seriously and will respond within 24 hours.
security@vocatively.appHave questions about data handling or need documentation for your compliance review? Our team is here to help.
compliance@vocatively.app