Last Updated: March 31, 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Subscriber,” “you,” or “your”) and SIRRIUS OFFICE INC. (“Vocatively,” “we,” “us,” or “our”), a corporation incorporated under the laws of the Province of Ontario, Canada, governing your access to and use of our AI receptionist platform, dashboard, website at vocatively.app, and related services (collectively, the “Services”).
By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, you may not use our Services.
If you are using the Services on behalf of a business, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and “you” and “your” refer to both you individually and that entity.
Vocatively provides an AI-powered virtual receptionist service designed for healthcare providers, professional service firms, and other businesses. Our Services include:
Our Services are designed to supplement—not replace—your existing staff. The AI receptionist handles calls when your team is busy, unavailable, or outside business hours.
To use our Services, you must: (a) be at least 18 years old; (b) be capable of forming a legally binding contract; and (c) operate a legitimate business. Our Services are currently available to businesses located in the United States and Canada.
You agree to provide accurate, current, and complete information during registration and to keep such information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. One account per organization; multiple users within an organization may be granted access under a single account.
You must notify us immediately at support@vocatively.app if you suspect any unauthorized access to your account or any other breach of security. We are not liable for any loss or damage arising from unauthorized use of your credentials that results from your failure to safeguard your account information.
Our Services are offered on a monthly subscription basis. Current plans include Starter, Professional, and Business tiers, each with different feature sets and usage limits. Current pricing and plan details are available on our Pricing page. All prices are quoted in Canadian dollars (CAD) unless otherwise stated.
Subscriptions are billed monthly in advance on the anniversary of your subscription start date. Your subscription automatically renews each billing cycle unless cancelled before the next renewal date. Applicable taxes (HST, GST, PST, or sales tax) will be added to all charges based on your location.
Each plan includes a set number of AI receptionist minutes per month. If you exceed your plan's included minutes, overage charges will be billed at the per-minute rate specified in your plan. Overage charges are calculated and billed at the end of each billing cycle.
All payments are processed through Stripe, a PCI-DSS Level 1 certified payment processor. By providing your payment information, you authorize us to charge your payment method for all fees due under your subscription. You are responsible for keeping your payment information current. We do not store credit card numbers on our servers.
We reserve the right to modify the fees for the Services at our sole discretion. We will provide at least thirty (30) days' prior written notice of any fee increase. If you do not agree to the modified fees, you may cancel your subscription before the change takes effect. Your continued use of the Services after the effective date constitutes acceptance of the new fees.
If a payment fails, we will attempt to process the charge again and notify you via email. If payment cannot be collected after reasonable attempts, we may suspend or terminate your access to the Services.
You may cancel your subscription at any time through your account dashboard or by contacting support. Cancellation takes effect at the end of your current billing cycle. You will retain full access to the Services until the end of the period you have already paid for. No refunds will be issued for partial billing periods. There are no long-term contracts or cancellation fees.
By creating an account, you acknowledge that you have read, understood, and agree to be bound by these Terms. A copy of these Terms will be sent to your registered email address upon subscription. We may update these Terms from time to time. We will notify you by email at least thirty (30) days before material changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.
Each individual call handled by the AI receptionist is subject to a maximum duration of six (6) minutes. When a call approaches this limit, the AI will gracefully wrap up the conversation by summarizing what was discussed, confirming any actions to be taken, and inviting the caller to call back or leave a message for follow-up.
This fair usage policy ensures consistent service quality for all subscribers and prevents disproportionate resource consumption. Calls that are disconnected or wrapped up due to the duration limit are still counted toward your plan's included call allowance. The six-minute limit applies per individual call, not cumulatively.
We reserve the right to adjust the fair usage limit with thirty (30) days' prior written notice. Current fair usage limits are displayed on our Pricing page.
We offer a 7-day free trial for new Subscribers. The free trial does not require a credit card. During the trial period, you will have access to the Services with limited features as described at signup.
At the end of the trial period, you must select a paid subscription plan to continue using the Services. If you do not subscribe, your access to the Services will be suspended. Your data will be retained for 30 days after trial expiration, during which time you may subscribe to restore access.
We reserve the right to limit free trials to one per business entity and to modify or discontinue free trial offers at any time without notice.
You may use the Services only for lawful business purposes in accordance with these Terms. You are responsible for ensuring that your use of the Services complies with all applicable laws, regulations, and professional standards, including healthcare privacy laws if applicable to your practice.
You agree NOT to use the Services to:
Phone numbers provisioned through the Services remain the property of Vocatively and its telecommunications partners. You are granted a limited, non-transferable right to use the provisioned phone number solely for receiving inbound calls to your AI receptionist during your active subscription. You must comply with all applicable telecommunications laws and regulations, including the Canadian Radio-television and Telecommunications Commission (CRTC) rules, Canada's Anti-Spam Legislation (CASL), and any applicable provincial or federal telecommunications regulations.
We reserve the right to immediately suspend or reclaim any phone number, without prior notice, if we detect or reasonably suspect misuse, including but not limited to: spam or robocall activity, caller ID spoofing, unusually high outbound call volumes, complaints from carriers or recipients, or any use that violates applicable telecommunications law. You will be liable for any fines, penalties, or costs incurred by Vocatively as a result of your misuse of provisioned phone numbers.
We reserve the right to refuse or terminate service to any business whose activities we determine, in our sole discretion, to be harmful, unethical, illegal, or incompatible with our Services.
We reserve the right, in our sole discretion, to deny service to any prospective Subscriber or to cancel service to any existing Subscriber at any time, with or without cause, and with or without prior notice. Without limiting the foregoing, we may deny or cancel service if we determine that: (a) the Subscriber's business or intended use is incompatible with the Services; (b) the Subscriber has provided false, misleading, or incomplete information during registration or at any time thereafter; (c) the Subscriber's use of the Services poses a risk to the integrity, security, or reputation of our platform, our telecommunications infrastructure, or other Subscribers; (d) the Subscriber has violated or is likely to violate these Terms, our Acceptable Use Policy, or any applicable law or regulation; or (e) continued service to the Subscriber would expose Vocatively to legal, regulatory, or financial risk. In the event of cancellation under this section, any prepaid fees for the remainder of the billing cycle may be refunded at our discretion, and the Subscriber will remain liable for any outstanding fees or charges incurred prior to cancellation.
Our Services use artificial intelligence and natural language processing technology to handle phone calls. You acknowledge and agree to the following:
You agree to inform your callers, staff, and patients/clients as appropriate that calls are handled by an AI receptionist and that the AI does not provide professional advice.
Our AI receptionist handles calls in real time using voice AI technology. By default, calls are not recorded and not transcribed. The AI processes the conversation live, generates a structured summary (including caller intent, sentiment, and any appointment requests), and stores only this summary metadata in your secure dashboard. Audio recordings and verbatim transcripts are permanently disabled by design and cannot be enabled.
Our AI receptionist identifies itself as an AI assistant at the beginning of each call. Callers who continue the conversation after this disclosure are deemed to have consented to AI-assisted call handling.
You are the data controller for all caller information collected through your AI receptionist. You are responsible for:
Vocatively uses a three-tier data retention model:
It is your responsibility to export any detailed call data you need to retain beyond the 90-day period.
The Services, including all software, algorithms, AI models, designs, text, graphics, user interfaces, and other content (excluding Your Content), are owned by Vocatively or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes during your active subscription.
You own your data. You retain all ownership rights to all data, content, call summaries, and information you provide to or generate through the Services (“Your Content”). By using the Services, you grant us a limited, non-exclusive license to use Your Content solely to provide, maintain, and improve the Services on your behalf. This license terminates when your subscription ends.
We do not use Your Content, including call data or summaries, to train AI models or for any purpose other than delivering the Services to you, unless you provide explicit written consent.
We may collect and use anonymized, aggregate statistical data derived from the use of our Services for the purposes of industry research, benchmarking, content marketing, presentations, and service improvement. This data includes metrics such as call volumes, call timing patterns, sentiment trends, call categories, and resolution rates.
This anonymized data:
To prevent re-identification, we apply a minimum aggregation threshold: we do not publish or share statistics derived from fewer than ten (10) data points. By using the Services, you consent to this collection and use of anonymized aggregate data as described in this section.
If you provide suggestions, ideas, or feedback about the Services (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, modify, and incorporate such Feedback into the Services without obligation to compensate you.
We target 99.9% uptime for our AI receptionist and dashboard services. However, this is a target, not a guarantee. We do not provide a Service Level Agreement (SLA) with uptime guarantees unless separately agreed in writing (available for Enterprise plan Subscribers).
We may occasionally perform scheduled maintenance that may temporarily affect service availability. We will provide reasonable advance notice of planned maintenance windows whenever possible.
We reserve the right to modify, update, or discontinue any aspect of the Services at any time. We will provide at least 30 days' notice of material changes that may adversely affect your use of the Services.
We shall not be liable for any failure, delay, or interruption in providing the Services caused by circumstances beyond our reasonable control (“Force Majeure Events”), including but not limited to:
During a Force Majeure Event, our obligations under these Terms are suspended for the duration of the event. We will use commercially reasonable efforts to resume normal service as promptly as possible and to notify affected Subscribers of the disruption. If a Force Majeure Event continues for more than thirty (30) consecutive days, either party may terminate the affected subscription without penalty.
While we strive to maintain high availability, we do not guarantee that the AI receptionist will answer every call, that the service will be available at all times, or that service interruptions will not occur. Factors outside our control — including telecommunications carrier failures, caller network issues, third-party provider outages, and internet infrastructure disruptions — may result in missed or dropped calls. You should maintain alternative call-handling procedures (such as voicemail or a backup answering service) for business continuity. Vocatively shall not be liable for any business losses, missed appointments, or lost revenue arising from service interruptions, whether caused by Force Majeure Events, scheduled maintenance, or unplanned outages.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
Without limiting the foregoing, we do not warrant that:
You acknowledge that AI technology has inherent limitations and that you use the Services at your own discretion and risk.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VOCATIVELY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING UNDER OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).
Some jurisdictions, including the Province of Ontario, do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.
You agree to indemnify, defend, and hold harmless Vocatively and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:
You may cancel your subscription at any time through your account dashboard or by contacting support@vocatively.app. There are no cancellation fees or long-term commitments. Cancellation takes effect at the end of your current billing cycle, and you will retain access to the Services until then.
We may suspend or terminate your access to the Services immediately, with or without prior notice, if we reasonably believe you have: (a) violated these Terms, including the Acceptable Use Policy and Phone Number Usage provisions in Section 6; (b) engaged in fraudulent or illegal activity; (c) failed to pay fees when due after reasonable notice; (d) used the Services in a manner that could expose Vocatively to legal liability or harm other users; (e) provided false or misleading information during registration or onboarding; or (f) used any provisioned phone number in violation of applicable telecommunications laws or regulations. In the event of termination for cause under this section, no refund of prepaid fees will be issued, and any provisioned phone numbers will be immediately reclaimed.
Upon termination or expiration of your subscription:
The following sections survive termination: Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law.
Our Services integrate with and rely on third-party services, including but not limited to Vapi.ai (AI voice platform), Stripe (payments), Twilio (telecommunications), Railway (application hosting), DigitalOcean (database hosting in Canada), and Vercel (frontend hosting). Your use of such third-party services may be governed by their respective terms and privacy policies.
We are not responsible for the availability, accuracy, performance, or practices of third-party services. We do not endorse or make any representations or warranties about third-party services. Outages, errors, or disruptions originating from any third-party provider may directly affect the availability, performance, or functionality of our Services. You acknowledge that such disruptions are outside our control and that we shall have no liability to you for any loss, damage, or inconvenience arising from third-party service failures. We will use commercially reasonable efforts to restore service following any such disruption.
Before initiating any formal dispute proceedings, you agree to first contact us at legal@vocatively.app to attempt to resolve the dispute informally. We will make good faith efforts to resolve disputes within 30 days of receiving your written notice.
If informal resolution is unsuccessful, either party may refer the dispute to mediation administered by the ADR Institute of Canada. If mediation does not resolve the dispute within 60 days, either party may submit the dispute to binding arbitration administered by the ADR Institute of Canada in accordance with its Arbitration Rules. The arbitration shall take place in Toronto, Ontario, Canada (or remotely if mutually agreed). The language of the arbitration shall be English.
To the extent permitted by applicable law, you agree that disputes will be resolved on an individual basis and that you will not bring or participate in any class action, collective action, or representative proceeding against Vocatively.
Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction for violations of intellectual property rights, confidentiality obligations, or unauthorized access to the Services.
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Subject to the dispute resolution provisions above, the courts of the Province of Ontario, located in Toronto, shall have exclusive jurisdiction over any legal proceedings arising out of or related to these Terms.
These Terms, together with our Privacy Policy and any applicable Business Associate Agreement or other written agreement executed between you and Vocatively, constitute the entire agreement between you and Vocatively regarding the Services and supersede all prior and contemporaneous agreements, proposals, and communications.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the waiving party.
You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets, provided the assignee agrees to be bound by these Terms.
We may provide notices to you via email to the address associated with your account, through the Services dashboard, or by posting on our website. You agree that electronic notices satisfy any legal requirement that notices be in writing. Notices to us should be sent to legal@vocatively.app.
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Vocatively. Neither party has the authority to bind the other or incur obligations on behalf of the other.
We may revise these Terms from time to time. When we make material changes, we will:
Your continued use of the Services after the effective date constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services and cancel your subscription before the changes take effect.
No guarantee of income or results. Vocatively does not guarantee any specific results, revenue increases, cost savings, or return on investment from using the Service. Any financial projections, ROI illustrations, case studies, or hypothetical examples provided on our website, in marketing materials, or during sales conversations are for illustrative purposes only and should not be interpreted as a guarantee or promise of specific outcomes.
Hypothetical illustrations. Where we present dollar amounts, percentages, or other financial metrics as examples, these are hypothetical scenarios based on stated assumptions. They represent possible outcomes under specific conditions, not predictions of what any particular business will experience.
Individual results vary. Your actual results will depend on numerous factors specific to your business, including but not limited to: practice size, call volume, geographic location, patient demographics, staff adoption, configuration settings, marketing efforts, and competitive environment. Vocatively has no control over these factors and makes no representation that your experience will match any example or illustration.
No reliance. You should not rely on any financial illustration, projection, or example provided by Vocatively when making business decisions. You should conduct your own due diligence and consult with appropriate financial and business advisors before making purchasing decisions.
Third-party claims. Where we reference industry statistics, research, or third-party data, these are provided for informational context only. Vocatively does not independently verify all third-party claims and makes no warranty as to their accuracy or applicability to your business.
If you have questions about these Terms, please contact us:
SIRRIUS OFFICE INC.
Toronto, Ontario, Canada
Legal: legal@vocatively.app
Support: support@vocatively.app
Compliance: compliance@vocatively.app
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