Last Updated: January 13, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you and SIRRIUS OFFICE INC. ("Vocatively," "we," "us," or "our") governing your access to and use of our AI receptionist platform, dashboard, website, and related services (collectively, the "Services").
By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Services.
If you are using the Services on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms.
Vocatively provides an AI-powered virtual receptionist service that:
Our Services are designed to support—not replace—your existing staff. The AI receptionist handles calls when your team is busy, unavailable, or outside business hours.
To use our Services, you must be at least 18 years old and capable of forming a binding contract. Our Services are available to businesses located in the United States and Canada.
You agree to provide accurate, current, and complete information during registration and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must notify us immediately at support@vocatively.app if you suspect any unauthorized access to your account. We are not liable for any loss or damage arising from unauthorized use of your credentials.
Our Services are offered on a subscription basis. Current pricing and plan features are available on our Pricing page. We reserve the right to modify pricing with 30 days' notice to existing subscribers.
Subscriptions are billed monthly in advance. Your subscription automatically renews each billing cycle unless cancelled. All fees are quoted and charged in United States dollars (USD).
Payment is processed through our third-party payment processor, Stripe. By providing payment information, you authorize us to charge your payment method for all fees due. You are responsible for keeping your payment information current.
If a payment fails, we will attempt to process the charge again and notify you via email. If payment cannot be collected after reasonable attempts, we may suspend or terminate your access to the Services. Late payments may incur a fee of $10 plus interest at 1.5% per month on the outstanding balance.
Subscription fees are generally non-refundable. However, if you cancel within the first 14 days of your initial subscription and have not used more than 30 minutes of AI receptionist time, you may request a full refund by contacting support.
We may offer a free trial period for new subscribers. During the trial, you will have access to the Services as described at signup. At the end of the trial period, your subscription will automatically convert to a paid plan unless you cancel before the trial ends.
We reserve the right to limit free trials to one per business and to modify or discontinue free trial offers at any time.
You may use the Services only for lawful business purposes in accordance with these Terms. You are responsible for ensuring that your use of the Services complies with all applicable laws and regulations, including healthcare privacy laws if applicable.
You agree NOT to use the Services to:
We reserve the right to refuse or terminate service to any business whose activities we determine, in our sole discretion, to be harmful, unethical, or incompatible with our Services. This includes businesses that may expose our systems or personnel to illegal content or unsafe conditions.
The Services, including all software, algorithms, designs, text, graphics, and other content (excluding your data), are owned by Vocatively and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Services solely for your internal business purposes during your subscription period.
You retain ownership of all data, content, and information you provide to the Services ("Your Content"). By using the Services, you grant us a limited license to use Your Content solely to provide and improve the Services. This includes processing call data, generating transcripts, and enhancing AI performance.
If you provide suggestions, ideas, or feedback about the Services, we may use such feedback without any obligation to compensate you.
You acknowledge that you are the data controller for all caller information collected through your AI receptionist. You are responsible for providing appropriate notice to callers about data collection and for complying with applicable privacy laws.
Our AI receptionist provides an automated disclosure to callers that the call may be recorded. You are responsible for ensuring that call recording complies with applicable laws in your jurisdiction, including any two-party consent requirements.
If you are a covered entity under HIPAA, you must execute our Business Associate Agreement before using the Services for any purpose involving Protected Health Information. You remain responsible for your HIPAA compliance obligations as a covered entity.
Our Services may integrate with or link to third-party services such as calendars, CRM systems, and communication platforms. Your use of such third-party services is governed by their respective terms and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.
We strive to provide reliable, 24/7 service availability. However, we do not guarantee uninterrupted access and may occasionally experience downtime for maintenance, updates, or circumstances beyond our control.
We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time. We will provide reasonable notice of material changes that may adversely affect your use of the Services.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Services will be uninterrupted, error-free, or completely secure. We do not guarantee the accuracy of AI-generated transcripts or the AI receptionist's responses in all situations. You acknowledge that AI technology has inherent limitations.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOCATIVELY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE THREE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless Vocatively and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:
You may cancel your subscription at any time through your account dashboard or by contacting support. Cancellation takes effect at the end of your current billing cycle, and you will retain access until then.
We may suspend or terminate your access to the Services immediately, without prior notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or if continued service would expose us to legal liability.
Upon termination, your right to use the Services ceases immediately. You have 30 days after termination to download your data through the dashboard. After this period, we may delete your data in accordance with our data retention policies.
Before initiating formal dispute proceedings, you agree to first contact us at legal@vocatively.app to attempt informal resolution. We will make good faith efforts to resolve disputes within 30 days.
If informal resolution is unsuccessful, any dispute arising under these Terms shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in the jurisdiction where your business is located, or remotely if mutually agreed.
You agree that disputes will be resolved on an individual basis and that you will not bring or participate in any class action, collective action, or representative proceeding against Vocatively.
Notwithstanding the above, either party may seek injunctive relief in any court of competent jurisdiction for violations of intellectual property rights or confidentiality obligations.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
These Terms, together with our Privacy Policy and any applicable Business Associate Agreement, constitute the entire agreement between you and Vocatively regarding the Services.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
We may provide notices to you via email to the address associated with your account or by posting on our website. Notices to us should be sent to legal@vocatively.app.
We may revise these Terms from time to time. If we make material changes, we will notify you via email or through the Services at least 30 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.
If you do not agree to the revised Terms, you must stop using the Services and cancel your subscription before the changes take effect.
If you have questions about these Terms, please contact us:
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